Odenza Vacations
 

VIPTicketReg FAQ’s


You will save yourself time by reading these helpful answers to the most frequently asked questions.

Q. How do I register my VIPTicketPro certificate?

A.  Register your certificate online at www.vipticketreg.com.  Pay your refundable security deposit by Visa or MasterCard.  Please ensure that you keep your entire original certificate as we reserve the right to ask for your original certificate in the future.  Please note that registration will not be accepted within 30 days of your program expiry date and all tickets must be requested prior to the expiry date printed on your certificate.  You must ensure that you submit your funds well in advance of your expiry date to secure your tickets. 
 

Q. Why do I have to send in funds to Odenza Marketing Group?

A. Because this is a promotional program, the funds you send act like a security deposit for your reservation. In the event you decide not to redeem your tickets your funds are fully refundable.
 

Q. What type of funds does Odenza Marketing Group accept?

A. All funds must be submitted by Visa or Mastercard.
 

Q. I am about to register and mail in my VIPTicketPro certificate. How long does the process usually take?

A. We prioritize certificates on first come first serve basis. With mail and processing, please allow 45 days after you have mailed your registration and any required funds to be contacted by our customer service team. 


Q. Can I purchase additional tickets?

A. Yes, please discuss directly with your VIPTicketPro agent.


Q. How long is my VIPTicketPro certificate valid for?

A. Your program has an expiry date and all ticket requests must be completed prior to that date.


Q. How do I get my refund?

A. Provided a guest has not finalized tickets with a VIPTicketPro agent all funds they have paid to Odenza Marketing Group are fully refundable. Call toll-free 1-877-451-7245 ext. 1.

 

If you have any further inquiries, please contact Odenza Marketing Group's Customer Service department at 1-877-451-7245 Ext. # 1. Odenza Marketing Group's office hours are from 8-4pm Pacific time Monday-Friday.

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